Your privacy, in plain language

Who we are

Anjia is an inbound travel brand for high-end private journeys through Chongqing and the southwest of China, operated by Chongqing Anjia International Travel Agency Co., Ltd. (China tourism operating licence L-CQ-100787), in partnership with China Fantasy Travel. In this policy, “we”, “us” and “Anjia” mean that company, and “the site” means anjiatravel.com. We are the party responsible for the personal information described here.

The short version

• We collect only what we need to reply to your enquiry and design your trip.
• Anjia never asks for or stores your card number or security code; those details are entered only on AsiaPay's hosted checkout.
• We use Google Analytics and the Meta (Facebook) pixel to understand and improve our site.
• We never sell your personal information to anyone.
• You can ask us to show, correct or delete your information at any time.

What information we collect

Information you give us. When you send an enquiry through our contact form, WhatsApp or email, you may share your name, WhatsApp or phone number, email address (optional), preferred travel dates, group size, budget range, and anything you tell us in your message — for example hotel preferences, dietary needs, whether you are travelling with children or seniors, and which places interest you. You give us this information voluntarily so we can help plan your trip.

Information collected automatically. Like most websites, when you visit we automatically receive technical data such as your approximate location (from your IP address), device and browser type, the pages you view, and how you arrived at the site. This comes through the analytics and advertising tools described below and helps us keep the site working and improve it.

Payment information. Anjia's website records only the booking reference, selected journey, payable amount and payment status needed to match a deposit to your booking. Your card number, expiry date and security code are entered only on AsiaPay's hosted checkout and are not received or stored by Anjia. You can read how payment works on our payment & cancellation page.

How we use your information

• To reply to your enquiry and send you a written trip proposal and quote.
• To plan, book and deliver your private tour if you decide to travel with us.
• To communicate with you before, during and after your trip, including support while you are in China.
• To understand how visitors use the site so we can improve it and our services.
• To meet our legal, accounting and tourism-licensing obligations.

Cookies and tracking technologies

We use a small number of cookies and similar technologies. Some are essential for the site to work. Others help us measure traffic and reach the right travellers with our marketing:

• Google Analytics 4. Measures pseudonymous, aggregated visits — which pages are popular, how people find us and on what devices — so we can improve the site.
• Meta (Facebook) pixel. Helps us understand whether our Facebook and Instagram ads reach interested travellers, and lets us show relevant ads to people like our past visitors.
• WhatsApp. If you choose to message us on WhatsApp, that conversation is handled inside WhatsApp under Meta’s own privacy terms.

Analytics and advertising cookies only run with your consent, which you can give, refuse or change at any time in our cookie preferences banner. For visitors in the EEA, the UK and Switzerland they stay off until you accept them. You can also control or delete cookies in your browser settings, opt out of Google Analytics with Google’s browser add-on, and manage Meta ad preferences in your Facebook or Instagram account. Blocking cookies will not stop you from browsing the site or contacting us.

When we share your information

We do not sell your personal information, and we do not share it for anyone else’s marketing. We share it only in these limited situations:

• Trusted service providers. Our contact form is delivered through our own site endpoint on Cloudflare infrastructure and stored in our enquiry database, with Web3Forms as a delivery fallback. AsiaPay processes booking-deposit payments on its hosted checkout. AsiaPay may receive the booking reference, amount, currency and payer details required to process and confirm the transaction. Our site also relies on the analytics and advertising tools named above. These providers process data only to perform their service.
• To deliver a trip you have booked. If you go ahead, we share only the details needed with the guides, drivers, hotels and attractions on your itinerary, and with our partner China Fantasy Travel, so your trip can be arranged.
• When the law requires it. We may disclose information if required by a valid legal request or to meet our obligations as a licensed Chinese travel agency.

Where your information is processed

Anjia operates from China, so the information you send us is processed in China. Some providers, including our payment processor, may process transaction information on systems in other countries or regions. Wherever information is handled, we take reasonable steps to protect it and share it only as described in this policy.

How long we keep it

We keep enquiry and trip information only for as long as we need it: to answer you, to plan and deliver your trip, and afterwards for a reasonable period to handle follow-up, accounting and any legal requirements. If you ask us to delete your information and we are not legally required to keep it, we will.

Your choices and rights

You are in control of your information. At any time you can ask us to:

• Show you what personal information we hold about you.
• Correct anything that is wrong or out of date.
• Delete your information, where we are not required to keep it.
• Stop contacting you, or stop using your information for marketing.

Just email us at [email protected] or message us on WhatsApp, and we will act on your request. Depending on where you live, local privacy laws may give you further rights, which we will honour.

How we protect your information

We take sensible measures to keep your information safe, including serving this site over an encrypted (HTTPS) connection and limiting access to your details to the people who need it to help you. No method of transmission over the internet is completely secure, but we work to protect your information and to keep our tools up to date.

Children’s privacy

Our site and services are intended for adults planning travel. We do not knowingly collect personal information from children. If you travel with children, any details you share about them are provided by you as their parent or guardian, solely so we can plan a safe and suitable trip.

Links to other sites

Our site may link to other websites, such as our partner China Fantasy Travel or booking and review platforms. Those sites have their own privacy policies, and we are not responsible for how they handle your information. We encourage you to read the privacy policy of any site you visit.

Changes to this policy

We may update this policy from time to time as our services or the law change. When we do, we will revise the “last updated” date at the top of this page. We encourage you to review it occasionally so you always know how your information is handled.